Shipping is free, and every parcel is insured and tracked from Colombo to your door. A stone normally arrives seven to ten business days after we dispatch it, so allow about two weeks from confirming the order. Before it leaves, the National Gem and Jewellery Authority and Sri Lanka Customs inspect the stone and seal the parcel, and the original laboratory report travels inside it.
You are the importer. As a rule Canada charges no customs duty on loose, unset precious stones, but the goods and services tax (GST) of 5 per cent, or the harmonised sales tax (HST) in the provinces that use it, is charged on the stone’s value when it enters the country, and the courier that clears the parcel usually adds a brokerage fee. The Canada Border Services Agency publishes the current rules; check them before you buy.
Prices are in US dollars. You pay by bank transfer, or another method we agree with you in writing, and your bank converts from Canadian dollars at its own rate. We dispatch once the payment has cleared. If the stone is not right when it arrives, tell us within 14 days and send it back insured and tracked for a full refund of the price.
Sri Lanka is nine and a half to ten and a half hours ahead of Toronto and about thirteen ahead of Vancouver, so your evening is our morning. We reply personally, within two business days.